Frequently Asked Questions
Here you will find some of the most common questions asked about MyPremia.
Please have a look through them.
If you cannot find a solution to your problem then please don't hesitate to
contact us.
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How do I know if I have a policy that I can create an account for?
Please check the definitions section of your policy document and look for the name of the administrator. If the administrator in your document is Premia Solutions Limited then you are able to create an account on MyPremia. -
You can create an account in two simple steps by clicking here. You'll need your vehicle registration number and policy number to hand.
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Where can I find my policy number?
Your policy number is on your policy schedule and will be formatted like one of the examples below, where the 'X' is replaced with numbers or letters:- XX/XXXXXXX
- XX/XX/XXXXXXX
- XXXXXXXXXXXX
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I have multiple policies, can I add them all to one account, or do I need to register twice?
You can add additional policies to your MyPremia account once you've created an account and signed in. There is a button at the bottom of the homepage which will guide you through adding additional policies. -
I'm having problems registering an account, it says something is incorrect
If you're having problems creating your account, please don't hesitate to get in touch.
You can contact us:- By email: support@premiasolutions.com
- By phone: 01926 622 660
- Or by filling out a contact form here
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Can I backdate my cancellation?
If you wish to cancel your policy and want to backdate it to an earlier date then you can get in touch with our customer services team. Please note though:- You must have a valid reason for backdating the cancellation of your policy
- You will be asked to provide evidence to support your request
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What do I do if I have questions about security or any other concerns?
Please don't hesitate to get in touch.
You can contact us:- By email: support@premiasolutions.com
- By phone: 01926 622 660
- Or by filling out a contact form here
REGISTER
If you already have a policy with us, but don’t have a MyPremia account, please click below to create an account.
Register Account